What's your return policy?
We hope you love your CROSS BORDER BUSINESS PIONEER LIMITED purchase, but if you need to make a return, you can do so within 30 days your order shipping through our online portal accessed below. You can receive a full refund within 21 days from the shipping date. After 21 days, and within 30 days, you will receive a merchandise credit on an eGift Card. After 30 days, we will no longer accept returns. Please be advised that once an order has been placed it can't be canceled or changed. You'll have to wait until you receive your purchase and then return it. Please note that online purchases must be returned via the online portal only.
How to return an item:
For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a $4.00 an item return label fee which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. CROSS BORDER BUSINESS PIONEER LIMITED is not responsible for lost or damaged packages.
PLEASE NOTE:
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 10-14 business days from the date your package is received in our facility. You will not be notified when your package arrives to our facility, so we do recommend that you save your tracking number so that you can track your package. This will also help you time the processing of your refund. If you do not receive an email notification from us within 14 business days from the day your package arrived to our facility.
All returns MUST meet the following criteria:
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Return New Items Only: Returned clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. Please try on all clothing with an undergarment.
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Remember to Keep the Tags on: Please remember to keep all tags on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed.
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Some Items Cannot Be Returned: Unfortunately, any styles marked as final sale items cannot be returned, final sale styles include sale styles, intimates and swimwear cannot be returned.
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Shoes, if shoes are not returned with the exact same style box the customer will be charged a $15 dollar processing fee.
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A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund on any regular priced items in your order within 30 days of purchase.
- Items Can Not Be Returned After 30 Days.
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Automated Return Center: Access your return center online, select the item(s) you would like to return, get a refund estimate, download your shipping label. Your refund will be processed within 10-14 business days after we receive and inspect the returned item(s).
Please contact our Customer Service Team regarding return labels for International Orders.
Currently we do not provide return labels for US territories (outside of the contiguous US)
Please send your eligible return to:
FLAT 104, 1/F, ENTERPRISE
BUILDING, 228-238 QUEEN'S ROAD
CENTRAL
HONG KONG
Receiving hours are M-F 7a-2p excluding holidays.
All returns must be sent with prepaid postage; We do not accept C.O.D. We recommend using a traceable method to ship back your return and keeping your tracking number on hand until your return is fully processed. bebe is not responsible for lost shipments. Please make sure you include your packing slip and please note your order number on the outside of the package.
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